Returns & Refunds Policy

At Huescloth, we strive for your complete satisfaction with every purchase and stand by the quality of our products. If for any reason you are not entirely satisfied with your order, we offer a hassle-free returns and refunds policy tailored to meet your needs. Here’s how it works:

Starting a Return:

To start the return process, make sure the item is unused, in its original condition, and with all tags still attached.

We accept returns within 30 days from the date of purchase.

Refund Process

  • Inspection: Once we receive and inspect the returned item, refunds will be issued to the original payment method.
  • Timeline: Please allow 5-7 business days for the refund to be processed. 
  • Proof: To expedite the process, providing a video or photo of any defect or damage as proof for a refund or replacement is recommended.

Steps to Initiate a Return

  1. Contact Us: Email support@huescloth.shop with your order number and reason for return.
  2. Receive Instructions: Await instructions on where to send the item.
  3. Return Confirmation: Once we receive and confirm your return (typically within 72 hours), you will receive an email confirming the completion of the process.
  4. Refund Processing: If applicable, refunds will be processed within 7 days.

Coverage Scenarios

  1. Customer Remorse:
    • Responsibility: Customer is responsible for return shipping costs.
    • Refund: A refund will be issued for the cost of the item minus the original shipping fee.
  2. Faulty Product:
    • Evidence: Provide clear images of the defect to support@huescloth.shop.
    • Process: We will arrange a return label and, upon inspection, issue a full refund.
  3. Package Damaged:
    • Documentation: Document the damage with photos and contact us immediately.
    • Resolution: We will work with the shipping carrier to resolve the issue and either send a replacement or issue a refund.
  4. Wrong Size:
    • Contact: Email support@huescloth.shop for further instructions.
    • Resolution: We will provide a return label and, upon receiving the item, send the correct size or issue a refund.

For any questions or concerns related to returns and refunds, our customer service team is available at support@huescloth.shop.